Can customers track the delivery vehicle that has their order(s)?
Yes, the View Delivery plugin allows customers to input their assigned tracking number to track their order(s). Once the order is out for delivery, customers can view the location of the delivery vehicle on the map.
Is B2Field last mile delivery (LMD) software for drivers only?
No, B2Field can be used by any delivery company no matter how you deliver. Whether your delivery team travels by car, public transport, bike, scooter, or by foot, you get detailed reports on trips locations, duration, and mileage.
Does everyone in the company have access to the same information in B2Field?
It’s totally up to you. B2Field gives you the option to assign access rights to employees based on your employees’ roles and job titles. For instance, if you have several dispatchers, you can set up B2Field so each dispatcher can only see their direct team.
Can B2Field be integrated with other systems?
Yes, thanks to the simple yet powerful API, B2Field is easily integrated with popular CRMs: Bitrix24, amoCRM, 1C, and more. Data is easily synchronized into one system for fast, efficient reporting and analysis.
How can B2Field help me deliver more?
B2Field is a service for managing field employees and creating faster, more efficient processes. One of the features B2Field offers is route optimization: the system automatically plans routes by calculating the shortest path to the destination. All dispatchers have to do is choose the locations delivery personnel need to visit, and drivers follow the turn-by-turn directions on the live map.
How do I confirm deliveries?
B2Field has an electronic proof of delivery (ePoD) feature built in so you can collect customer signatures automatically, without having to rely on slow, error-prone manual systems, like chasing down a paper trail. Once the driver accepts a signature, it’s automatically updated in the system for reporting and analysis.
If I have issues setting up B2Field, what can I do?
Once you’re part of the B2Field family, you’ll be assigned a personal B2Field success manager to assist you with any questions or issues you may have. We’ll be happy to help!